About your tasks: 

• Own and continuously evolve the end-to-end delivery experience across the customer journey, from pre-purchase delivery information through checkout to post-purchase tracking and transparency. 

• Shape delivery promises by balancing customer expectations with operational feasibility, carrier performance, country-specific requirements and commercial objectives. 

• Build and prioritise a high-impact product roadmap, identifying opportunities to reduce delivery friction, improve customer trust and increase operational efficiency. 

• Collaborate closely with Engineering, UX, Data, ERP, Warehouse Systems, Logistics, Last Mile, Commercial and Customer Service teams to deliver scalable customer-centric solutions. 

• Translate operational complexit...