Advance your career with Samsara as a Senior Product Manager for Support Tools, focusing on strategy and tool management. Drive innovation using AI solutions in the customer support domain.
In this senior role, you will lead the strategy and execution of core support tools at Samsara. Your expertise in AI platforms and customer tooling is crucial as you conduct user research and create detailed Product Requirements Documents. Collaborate with cross-functional teams to ensure successful feature execution and product releases.
Key Responsibilities:
• Lead user research to uncover customer support pain points
• Draft comprehensive Product Requirements Documents and related artifacts
• Oversee feature execution and perform usability testing
• Manage all aspects of product releases and change management
• Define and track key performance indicators for impact measurement
Requirements:
• 5–8 years of customer support tooling experience
• Bachelor's degree in a r...