C&R Software in Arica, Chile, is looking for a Product Support – Lead Engineer to enhance their product support efficiency. You will involve yourself in troubleshooting by analysing logs, running SQL queries, and recreating issues. Effective communication with customers and collaboration with various departments will be crucial in this role.

Your responsibility will include ensuring timely responses to support tickets and participating in meetings to elevate cases as needed. Availability for on-call duty is required to handle critical situations.