The Senior Program Engineer (Operations) is responsible for the deployment, maintenance, and support of infrastructure across AWS cloud and on-premises environments, including network systems.

This role combines infrastructure engineering and service desk operations, ensuring:

High system availability, performance, and compliance

Effective incident response and user support

Seamless programme delivery across PMO systems

The engineer will work across servers, virtualisation platforms, cloud services, and network infrastructure, while also contributing to infrastructure modernisation and continuous improvement initiatives.

Key Responsibilities

1. L1 Operations & Support

Provide L1 support for PMO-PSB systems (remote & onsite, 24/7 standby roster).

Respond to user requests, operational alerts, and cybersecurity incidents.

Support system verification testing post patching/maintenance cycles.

Co-manage centra...