Coveo seeks a Senior Customer Experience Program Manager to enhance customer engagement. Lead initiatives that strengthen relationships and optimize digital interactions.
In this key role, you’ll manage the execution of customer engagement strategies that extend across the global customer landscape. Your collaboration with teams in technical programs, support, and marketing will be vital for creating effective engagement tools and self-service resources. Additionally, you’ll support VoC initiatives by synthesizing customer insights and monitoring program performance.
Key Responsibilities:
• Execute scalable engagement programs to enhance customer interactions
• Evolve self-service resources within the Coveo Connect community
• Collaborate with cross-functional teams for effective engagement
• Streamline communications, workflows, and operational readiness
• Analyze customer feedback to drive improvements
Requirements:
• 5+ years in Customer Experience or rela...