Job Description: Senior Program Manager
Duration: 12 Months (Possible Extension)
Work Model: Hybrid (3 days/week onsite – Tue to Thu)
Role Overview
Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights.
Key Responsibilities
- Lead global VoC program delivery and cross-functional workstreams.
- Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement).
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