The Manulife Contingent Workforce Program is seeking a Senior Program Specialist who is accountable for the day‑to‑day activities of the SOW Program. The role manages SOW from contract intake through to payments and service completion, supporting SOW business and People Leaders globally with setup, onboarding, off‑boarding, assignment management, invoicing, training and more, ensuring quality and delivery terms are adhered to.

Position Responsibilities

• Operational Excellence
  • Successful achievement of all service level agreements.
  • SOW Intake : Complete a detailed intake for all requirements with accuracy.
  • SOW Fulfilment & Management : Manage requirements that are released to ensure timely action.
  • Requirement Feedback/Communication : Communicate updates on the status of all open requirements by providing detailed feedback to internal partners and suppliers regarding requisition prior...