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Own the endtoend service readiness of new and evolving IFS products/services via the Go To Operations (GTO) framework and lead global rollouts across the supported customer base. Drive cross functional planning, change governance, enablement, and measurable service quality ensuring Minimum Acceptance Criteria (MAC), risk controls, and customer impact safeguards are met. Translate insights from CSAT/VoC, SLA/KPI audits, and operational telemetry into prioritized improvements that raise reliability and reduce operational overhead.
Key Responsibilities
Global Rollouts
Coordinate and liaise with stakeholders across the IFS Unified Support Service Operations organization to plan and execute recurring and adhoc maintenance activities for supported customers.
Coordinate and support planning for product and service upgrades, migrations, and rollout activities across the customer base.
Serve as the s...