Senior Project Specialist

Location: Kuala Lumpur

Contract: Permanent

About the Role

This role sits within the Digital CRM team, translating business requirements into structured campaign execution. You will drive lifecycle delivery with strong QA governance, risk awareness, and clear stakeholder communication to ensure stable and accurate CRM operations.

Key Responsibilities

• Own full campaign lifecycle delivery & oversee execution governance & QA control, including approvals and pre‑launch validation.
• Proactively identify data, system, or logic risks and propose practical improvements.
• Manage CRM incidents & vendor coordination, focusing on root cause and SLA tracking.
• Communicate outcomes, risks, and CRM limitations clearly to stakeholders.

What This Role Offers

• Exposure to end‑to‑end Digital CRM operations in a high‑growth environment
• Opportunity t...