Industry: Computer Printer Manufacturing

Location: Alexandra Road

Basic + AWS + VB

Key Responsibilities

Partner Governance

• Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
• Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives

Service Governance

• Review and improve service policies, standards, and operational frameworks
• Drive harmonization and best practice across ESCs

Compliance & Control

• Support governance, compliance, audit, and personal data protection requirements
• Monitor adherence to policies and coordinate corrective actions where required

Strategic Projects

• Lead or support service transformation / strat...