Title: Senior Salesforce Administrator – Global Delivery Centre (GDC)

Location: Gurugram / Hybrid

Reports to (day-to-day): Salesforce Platform Lead

Governance oversight: Head of GDC or GDC Service Manager (SLAs, utilisation, standards)

Job Description:

Role Purpose

The Senior Salesforce Administrator will bridge business needs and technical execution within client’s Salesforce Center of Excellence. This role is responsible for translating user stories into scalable Salesforce designs and walking the business through proposed solutions. It involves configuration using declarative tools, managing AppExchange packages, and executing deployments through our CI/CD process using Jira and GitHub. By combining internal functional consulting with technical expertise, this position ensures high-quality delivery, governance compliance, and continuous improvement across Sales Cloud and related products.