• Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)

• Strong understanding with ability to troubleshoot API integrations (REST, SOAP, OAuth, SSO)

• Analytical skills and strong experience debuging and resolve issues/defects on APEX code

• Experience with Salesforce Governor limits

• Excellent knowledge and experience of Salesforce configurations and customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas

• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts

• Experience with data updates / data migration using Data Loader and other Salesforce tools

• Participate in dis...