The Work You'll Do

At Sovos , we transform how companies around the world manage tax compliance. As a Support Systems Architect/Developer, you will own the build and continuous improvement of the Salesforce environment that runs the global customer‑support operation, ensuring the platform is a force multiplier for agents.

More Specifically, You Will

• Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni‑Channel Routing.
• Own the mix of declarative (Flow, validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case.
• Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production.
• Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade‑offs clearly laid out.
• Research third‑party AppExchange packages, altern...