Tasks and responsibilities

You will support the business processes and applications used for the development and maintenance of gas, electricity and public lighting networks within a grid operations and asset management environment.

In a programme focused on workforce management and field digitalization, you will act as a Functional Analyst for Salesforce Field Service Lightning (FSL). You will help maintain existing applications, resolve incidents and problems, and contribute to current and upcoming implementation projects.

• Provide corrective and evolutive maintenance for existing Salesforce FSL applications.
• Work closely with project and maintenance teams.
• Manage business analysis activities and translate needs into functional specifications and user stories.
• Define use cases and user stories together with business analysts.
• Configure user stories in Salesforce.
• Perform system testing and system integration testing,...