Sovos is seeking a Support Systems Architect/Developer to own the Salesforce environment powering our global customer-support operation. You will design, build, and maintain Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations to create a scalable platform for agents.

You will partner with CX Product Owner and leadership to translate operational needs into Salesforce solutions, lead end-to-end implementation, and maintain releases across multiple