Job Title:

Senior Security Engineer
Job Location:

Sanpada, Navi Mumbai
Experience:

3+ yrs of experience

Job Summary
We are seeking an experienced

Level 2 Technical Support Engineer

to provide

24/7 support for cybersecurity products

across multiple platforms. This is a

product-based role (NOT SOC Analyst)

focused on troubleshooting, configuration, and operational support for

endpoint, email, and network security solutions , including

EDR/XDR technologies from Trend Micro and other leading vendors .

Key Responsibilities

Core Support Responsibilities
Deliver

Tier 2 technical support

for:
Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
Respond to customer inquiries via phone, email, and live chat promptly and professionally.
Diagnose and resolving issues related to installation...