Budds’ Chevrolet Cadillac Buick GMC is seeking an experienced Senior Service Advisor to add to our customer service experience in our busy Service Department. This role is ideal for someone who thrives in a fast‑paced environment, understands OEM processes, and can mentor junior advisors while delivering exceptional customer care.
Key Responsibilities
Customer intake & consultation — Greet customers, assess vehicle concerns, and document repair needs accuratelyRepair order management — Create, review, and update ROs with precise concern, cause, and correction detailsTechnical communication — Liaise with technicians to ensure accurate diagnosis and timely updatesUpselling & maintenance recommendations — Present maintenance schedules, warranty coverage, and value‑added servicesCustomer updates — Provide clear, proactive communication regarding repair status, timelines, an...