Job Description

We're partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands‑on leadership role requiring strong client engagement service excellence and the ability to work cross‑functionally with technical teams to deliver outstanding outcomes.

The Role

You’ll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams, you’ll be responsible for service governance, client satisfaction and continual service improvement. This includes:

• Overseeing daily operations of application support across client environments
• Managing SLAs, service reporting and escalation handling
• Leading service reviews and performance optimisation initiatives
• Driving incident, probl...