Role: Service Delivery Manager, Supply Chain & Logistics

POSITION OVERVIEW

The Service Delivery Manager (SDM) is the single accountable owner of a complex, multi-workstream managed services engagement at a strategic enterprise technology client. This individual provides overall program governance, client stakeholder management, and delivery accountability across all program deliverables and team resources. The SDM serves as the primary point of escalation and executive interface between Astreya's Foundation Team and the client's operations and IT leadership. This is a senior, highly visible role that requires the ability to drive outcomes in ambiguous, fast-moving environments.

KEY RESPONSIBILITIES

• Serve as the single accountable owner for the engagement SOW on Astreya's behalf, maintaining direct engagement with senior client leadership throughout the program t