Senior Service Designer – Reaktor Japan

Reaktor Japan is looking for a Senior Service Designer to join the Tokyo team. The role involves designing digital products and services, conducting research, facilitating workshops, and collaborating across teams to implement strategies and improve user experiences. The candidate will work in complex environments with diverse stakeholders, requiring advanced communication skills in Japanese and business-level English. The position is based in Ebisu, Tokyo, with hybrid work arrangements, and involves engaging with international colleagues and clients.

Qualifications

• Experience leading service design and UX research in complex environments with diverse stakeholders
• Proven ability to conduct qualitative and quantitative research from planning to reporting
• Experience translating research insights into service concepts, blueprints, and MVPs
• Workshop planning and facilitation skills with s...