Role Overview

As a Senior Service Designer, you'll report to the Process Transformation Lead and play a hands‑on role in translating Datacom's Future of Service Delivery vision into practical, scalable and operable service experiences. You'll work across service lines, process owners, product leads, commercial stakeholders, delivery teams and BAU operations to shape future‑state services, customer journeys, service blueprints and operating processes that can be implemented through ServiceNow and adopted consistently across Australia and New Zealand.

What You Will Do

• Design future‑state service experiences, customer journeys, service blueprints and operating processes that support Datacom's Future of Service Delivery programme.
• Facilitate workshops, co‑design sessions and stakeholder interviews with service lines, product leads, process owners, commercial teams, platform teams, delivery teams and BAU operators.

Why It Might Be ...