Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Senior Service Designer, you’ll report to the Process Transformation Lead and play a hands-on role in translating Datacom’s Future of Service Delivery vision into practical, scalable and operable service experiences. You’ll work across service lines, process owners, product leads, commercial stakeholders, delivery teams and BAU operations to shape future-state services, customer journeys, service blueprints and operating processes that can be implemented through ServiceNow and adopted consistently across Australia and New Zealand.

This role is focused on making service transformation real: connecting human-centred design with process transformation, operational readiness, platform enablement and ...