Required Skills & Experience

Exp Level: 5-9 Years

ServiceNow Technical Expertise
Deep understanding of the

ServiceNow data model , especially

CMDB, Incident, Change, Request, and Asset tables .
Strong experience with

Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs .
Hands-on experience configuring

MID Servers

and managing integrations (can be optional)
Proven ability to rebuild or modernize workflows from legacy ITSM platforms.

Data & CMDB Expertise
Expertise in

data mapping, normalization, reconciliation, and relationship modeling .
Strong understanding of ServiceNow CMDB.
Experience handling large-scale data migrations with high data quality standards.

ITSM & Process Knowledge
Solid understanding of

ITSM and ITIL processes

and their implementation in ServiceNow. (very important)
Experience with

Service Catalog, Request Mana...