The Senior ServiceNow Developer operates across both internal enterprise and customer-facing instances of the ServiceNow platform. Embedded within Agile squads, this role drives advanced development, complex integrations, and continuous delivery while mentoring team members and upholding strict platform standards.

The role carries a strong focus on core module ownership and the adoption of cutting‑edge AI‑driven capabilities — from generative AI and autonomous agent orchestration through to predictive intelligence and responsible AI governance.

Key Responsibilities

• Core & Advanced Development: Design, develop, and implement technical solutions across ServiceNow modules including ITSM, CSM, FSM, and SecOps.
• AI-Driven Innovation: Configure, tune, and maintain advanced platform capabilities including generative AI, autonomous agent orchestration for workflow execution, decision automation, and predictive/task intelligence.