Drive and oversee the maintenance of a multi-tenant service management blueprint, ensuring alignment with operational and engineering standards.

Contribute to the execution of the Service Management Platforms strategy, participating in strategic discussions, technology assessments and organizational initiatives.

Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams.

Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability.

Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability.

Manage data imports, exports, and transformations across Service Management Platforms wh...