Senior ServiceNow HRSD Consultant

Position Summary

Seeking aSenior ServiceNow HRSD Consultantto lead L2/L3 production support, platform configuration, and continuous improvement of the HRSD ecosystem. This role acts as the technical SME, driving incident resolution, system integrations, and stakeholder partnerships to deliver scalable, automated HR service solutions in alignment with enterprise governance standards.

Key Responsibilities

• Provide L2/L3 production support for HRSD applications; ensure SLA compliance.

• Troubleshoot and resolve incidents, service requests, and problem tickets; perform root cause analysis and implement permanen...