Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a senior ServiceNow practitioner to drive ITSM process maturity across a large, multi-entity enterprise environment. This role owns the design, governance, and continuous improvement of our Incident, Problem, and Change Management practices — the processes our business runs on every day — bringing ITSM process expertise and architectural judgement to how Incident, Problem, and Change consume and depend on CMDB and Discovery data.

Job Description

ITSM process ownership