The role of Service Architect is to ensure that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of Dimension Data MS, NTT MS and other involved parties. The Service Architect is accountable and responsible for setting up the service model by being involved in the early Sales Engagement, Service Design and Service Transition processes.

Early Pre-Sales engagement: 

• Participate in complex deals presales phase for service design consultancy
• Review the commercial proposal and SoW to detect any flaw or misalignment with the service delivery capabilities. 

Service Design:

• Identify current service issues with the incumbent service provider
• Define the service aspects that need to be gathered during a due diligence
• Dete...