Our client requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance. Duties & Responsibilities

Key performance areas: Promote teamwork within the department and cross-functionally. Actively resolve issues that come up. Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive relationships with Asset Management Companies. Responsible for the after-sales services function. Reports into the Customer Liaison leader. Establish and lead a high-performance services team measured by performance KPIs. Responsible for building and maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, and approve department costs such as overtime, travel & accommodation, credit card expens...