Key Responsibilities

Application Monitoring & Maintenance

• Monitor application performance and availability.
• Perform routine health checks, backups, and apply patches or upgrades.
• Ensure compliance with security and operational standards.

Incident Management & Troubleshooting

• Respond to and resolve application-related incidents promptly.
• Diagnose root causes and implement corrective actions.
• Escalate complex issues to development or infrastructure teams.

User Support & Training

• Provide first-line support for application queries and issues.
• Assist users with functionality and best practices.
• Develop and maintain user guides and training materials.

Collaboration & Coordination

• Work closely with developers to report bugs and suggest improvements.
• Participate in testing new releases and deploymen...