Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale, focusing on Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health Experiences, and Azure Advisor within the Azure Portal. We also build, manage, and operate critical systems required for Microsoft Cloud operations at scale, across Incident Management & Response, Quality, and Customer Engagement & O...