Senior Software Engineer - Customer Experience Platform

Hopper Madrid, Community of Madrid, Spain

About The Team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

We build and operate the systems that enable fast, high-quality support at scale, including:

• Customer self-serve experiences within the Hopper app and partner-integrated flows
• Internal agent platforms that enable efficient, high-quality human resolution
• HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

Together, these platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide.

About The Job

As a Software Engineer on the CX Plat...