**Overview**

AI agents are rapidly becoming foundational across industries, transforming how organizations automate workflows, make decisions, and scale productivity. Unlike traditional promptbased systems, modern agents can reason, plan, and execute actions autonomously unlocking new business scenarios and operational efficiencies. By 2028, more than 1.3 billion agents are expected to be in active use worldwide, creating not only unprecedented opportunities but also a massive new ecosystem that organizations must govern, monitor, and secure. 

Agent 365 is Microsoft’s unified control plane for AI agents—providing a comprehensive platform for agent registry, lifecycle management, access governance, observability, interoperability, and security. The **WorkIQInfra** team builds the foundational connectivity and connectionmanagement services that power Microsoft 365 Copilot, Agent 365 (A365), and Power Platform–based agents, workflows, and applications.

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