Job Summary:

We are seeking an experienced and results-driven Team Leader to spearhead our OTC collections function. This leadership role goes beyond transactional processing you will own team performance, drive process excellence, and serve as the key escalation point for complex payment reconciliation challenges. You will lead a team of cash application specialists, ensuring accuracy, SLA adherence, and continuous improvement across all AR touchpoints.

Key Responsibilities:

• Lead, mentor, and manage a team of cash application analysts. Set daily/weekly targets, conduct performance reviews, and foster a culture of ownership and accuracy. Serve as the primary escalation point for complex or aged items.
• Contact customers via calls, emails, and portals to collect overdue payments
• Maintain accurate records of collection activities and customer interactions
• Monitor AR aging reports and pri...