Urgent requirement of Senior Specialist - Contract - Sydney/ Melbourne Requirements Role Summary The Senior Specialist is a role within Contact Centre Platforms team, supporting the day-to-day operations of HDC services. The role works closely with support (L1/L2/L3), Operations and business team to ensure smooth operation of contact centre services. Key Responsibilities Operational Support & Monitoring Perform basic platform monitoring using dashboards and tools Execute routine health checks and validation activities Support daily BAU operational activities across HDC services Identify and raise alerts/issues to senior L2/L3 team members Incident & Problem Support Assist in incident triage, logging, and initial assessment Perform basic troubleshooting using runbooks and SOPs Escalate incidents to CCP Specialists or Engineers when required Track incidents and support updates to stakeholders Change & Release Support Assist in executing approved changes and deployments Perform ...