We are seeking a talented individual to join our team at Mercer. This role will be based in Toronto . This is a hybrid role that requires working at least three days a week in the office.

Responsibilities

• Use telemetry and observability data to drive site‑reliability improvements, optimize instrumentation, and support consolidated alerting and service‑level status across platforms.
• Configure, maintain, and tune enterprise monitoring and observability toolsets; design and implement integrations for unified alerting and status reporting.
• Partner with application, platform, and stakeholder teams to ensure deployed instrumentation is effective and to optimize telemetry, dashboards, and reports for actionable insights.
• Identify and implement automation opportunities (self‑service, simplified administration, automated remediation and deployments) to improve operational efficiency.
• Apply ITIL practices (Event/Availab...