Key Responsibilities

• Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
• Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
• Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
• Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non‑compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
• Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.

Process Management and Continuous Improvement

• Contribute to standardization and continuous improvement within the Purchase‑2‑Pay operations team.
• Collaborate with the...