**Job Description: Sr. Specialist - Workplace Services**

**Position Title: Sr. Specialist - Workplace Services**

**Department: Corporate Real Estate / Integrated Facility Management (IFM)**

**Location: Site-specific (24/7 operations environment)**

**Role Purpose**

The Sr. Specialist - Workplace Services is responsible for **real-time operations and on-ground execution of facility services during assigned shifts** , ensuring uninterrupted functioning of **hard services, soft services, safety, and workplace experience** . This role acts as the **first point of contact for all operational issues, escalations, and emergencies** , ensuring quick resolution and adherence to SLAs.

**Key Responsibilities**

**1. Shift Operations Management**

· Take complete ownership of **facility operations during the assigned shift** (day/night/rotational).

· Ensure smooth functioning of all services without disr...