**Overview**

The **Intuit Customer Success (ICS) Data Science** team is seeking an exceptional and deeply experienced **Senior Staff Data Scientist** to drive innovation and enhance customer experiences through Intuit's world-class expert services.

In this pivotal, high-leverage Individual Contributor role, you will be responsible for defining and building the foundational intelligence system that maps the end-to-end expert journey. Your primary mandate will be to identify and quantify points of friction in the expert workflow, establish causal relationships to business outcomes (including Customer Serving Time), and develop reusable analytical frameworks that scale across business units. Collaborating closely with the Intuit Assist Expert Experiences team, your contributions will be instrumental in shaping the future of customer success at Intuit as we build a service platform to empower our customers beyond core product use.

This role requires a technic...