Job Description
We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities
Key Responsibilities
Business Engagement and Project Management
Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user trainingActs as the liaison between the business experts (Sales Ops and Finance) and the IT project team membersFacilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessionsSupport month end and quarter end activities Technical Expertise
Identifies solutions to...