Key Responsibilities:

1. Customer Service Excellence:

o Provide exceptional customer service by greeting guests warmly, taking and processing orders accurately, and addressing any concerns or issues.

o Follow SOPs for customer interaction and service to ensure consistent and high-quality experience.

o Resolve customer complaints and issues promptly and professionally, adhering to company guidelines.

2. Beverage and Food Preparation:

o Prepare and serve coffee and other beverages according to HQ recipes and SOPs.

o Ensure that all drinks and food items meet the company’s quality and presentation standards.

o Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.

3. Crew Supervision:

o Ensure outlet has sufficient manpower to operate the outlets through managing the outlet timetable and monitor on the staff’s attendance.

o Supervise and support c...