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The Senior Supervisor, Complaint Quality Approver Team is accountable for leading a team of Complaint Quality Approvers responsible for independent, objective review and approval of complaint records. The role provides people leadership, operational oversight, and quality decision support to ensure complaint investigations are complete, scientifically justified, risk‑based, and compliant with applicable procedures and regulations.
The Senior Supervisor leads the Complaint Quality Approver team and is responsible for assigning, prioritising, and monitoring work to ensure compliant and timely approval of complaint records. The role provides guidance to approvers on investigation strategy, risk assessment, escalation, evidence requirements, ...