Title

Sr Support Engineer II (Supply Chain Planning)

Location

Monterrey, MX

Team

Blue Yonder’s Planning Operate Team

Job Description

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
• Provide advice to BY partners and customers regarding industry best practices and process methodology
• Document learnings and create knowledge articles for repeated cases
• Bring in new ideas for automation, re-use and service improvements
• Understand the SaaS offering, features and functionality deployed for a given customer
• Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development <...