SUMMARY:
Our client in the Telco sector is seeking a Senior Support Engineer (L2/L3 Operations) on a contract duration of 6 months.

Role Purpose

The Senior Support Engineer is responsible for providing advanced (L2/L3) operational support across enterprise data platforms, APIs, analytics systems and digital services. The role ensures rapid incident resolution, deep technical troubleshooting and root-cause analysis across production environments supporting DataCo’s data products, ML systems and customer-facing applications. The role plays a critical part in maintaining service stability, minimizing downtime and ensuring operational excellence.

POSITION INFO:
Key Responsibilities Provide L2 and L3 technical support for incidents across data platforms, APIs, applications and analytics services. Perform deep root-cause analysis (RCA) of complex production issues across distributed systems and cloud environments. Monitor, investigate a...