Senior Support Technician

Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your “lunch break” is actually 2am, this one’s for you. This role is different. This is a day shift role aligned to Australian business hours, which means you can finally enjoy merienda like a normal human and maybe even experience sunlight again. Revolutionary stuff.

Who we are (and why you might actually like us)

First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines. We’ve been growing for over 15 years, profitably, sustainably, and without turning into a corporate circus. We’re big on doing things properly. That means:

• No toxic nonsense - we value our Philippines team
• No “figure it out yourself” management style
• And no pretending burnout is a personality trait. Not saying it can't happen here, but we don't lik...