Elevate your systems engineering career with QFG as a Senior Systems Engineer focused on Genesys Cloud and Decagon. This hybrid role emphasizes innovation in contact center technologies and customer experience.
QFG is seeking a Senior Systems Engineer specializing in contact center solutions. Leverage your expertise in Genesys Cloud and Decagon while leading the design and implementation of advanced systems. You will drive performance optimization, facilitate collaboration among teams, and ensure scalability for superior customer service.
Key Responsibilities:
• Architect complex contact center systems for scaling and redundancy
• Lead strategic planning for contact center infrastructure
• Provide mentorship to engineering teams and stakeholders
• Consult on requirements, transforming business needs into user stories
• Manage performance monitoring and troubleshooting tasks
Requirements:
• University degree in Computer Science or IT
• 6-8 years in business...