Senior Team Lead, HR Operations Specialist

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Job Description

Scope of Role:

Regional coverage: ROA, supporting employees and managers across multiple jurisdictions

Team leadership: Directly leads the HRSS People Central Case Management & Employee Support team

Escalation & coordination: Acts as first point of escalation for the team, collaborates with HR Manager and Director on escalations and VIP cases, and supports operational coordination

Transaction management: Oversees and participates in the accurate and timely processing of routine HR transactions (e.g., onboarding, changes, exits, data updates, time attendance) for Tier 0/1 cases

Work arrangement: Based in Penang, Malaysia, with flexibility to work staggered hours as needed to support extended service coverage for rest of Asia.

Impact: Ensures high-quality, timely Tier 0/1 HR service del...