Role Profile:

• Bachelor’s degree in any course, or at least completed 2 years of college.
• More than 3 years working experience as an Assistant Manager or Senior Team Leader
• Experience in handling and managing a group of Team Leaders
• Experience in handling all LOB Voice and Non Voice (Email and Chat)
• Experience in handling Sales Account.
• Possesses the Core Value consist of Integrity, Respect, Professionalism, Innovation, Commitment Client First (Business Client/ Colleagues), Collaboration and Excellence.
• Applies explicit guidelines on key leadership and management responsibilities to effectively lead and manage.
• Design a clear career path for people who aspire to hone their leadership and management capabilities.
• Institutionalize a standard and a common leadership and management practice framework provided an injective innovation.
• Excellence in understa...