Role Overview

Senior Technical Account Manager responsible for account management, program and project management, and technical resolution for enterprise accounts. Works closely with sales, engineering, and cross‑functional teams to exceed customer expectations and drive company growth.

Responsibilities

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front‑line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross‑functional te...