Role Overview

A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams.

This role combines deep technical expertise, coaching leadership, and automation capability. The successful candidate will support complex product troubleshooting, enhance team performance through KPI-driven coaching, and design AI-enabled solutions to improve support efficiency, resolution quality, and customer experience.

Key Responsibilities

The Senior Technical Enablement Lead will provide advanced technical and performance coaching to support teams handling complex SaaS products and configurations. This includes conducting structur...